Package Integration

Allow retailers to synchronize shipment/package data with the ESW Package Service.

ESW Fulfillment Models

ESW offers various fulfillment models for retailers to manage and ship orders. Each model follows a different order process flow:

  • Hub Model
  • Ship from Store (Hubless)

Hub Model

  • In the Hub model, retailers ship goods to an ESW distribution hub.
  • From the hub, ESW manages the final delivery to the shopper.

Integration with SFCC

The ESW-SFCC cartridge enables retailers to synchronize their shipment/package data with the ESW Package Service specifically for the Hub model.

Advance Shipping Notification (ASN)

  • Retailers must send an ASN of their packages to ESW before the physical packages arrive at the hub

This ensures that ESW can process and route the packages efficiently upon arrival.


Hub Model

A streamlined approach where retailers ship goods to an ESW distribution hub. ESW manages the final delivery to shoppers while integrating seamlessly with SFCC for efficient shipment synchronization.

1

Shipment to ESW Hub

Retailers send goods to an ESW distribution hub. From this hub, ESW takes responsibility for final delivery to the shopper.

2

Integration with SFCC

The ESW-SFCC cartridge allows retailers to synchronize shipment and package data with the ESW Package Service, specifically supporting the Hub model.

3

Advance Shipping Notification

Retailers must send an ASN to ESW prior to the arrival of packages at the hub, enabling ESW to process and route shipments efficiently.

Sending an Advance Shipping Notification (ASN) to ESW

Retailers can send an Advance Shipping Notification (ASN) to ESW using the eswRetailerPackageFeed job in SFCC.

1️⃣ Job Execution

  • The eswRetailerPackageFeed job synchronizes package data with the ESW Package Service (EswPackageV4Service).
  • All packages shipped from the retailer’s hub with real-time shipping data (e.g., tracking number, package reference) are included in the ASN.

2️⃣ ESW Response Handling

When ESW receives the ASN:
  • ESW returns an ESW Package Reference in the response.
  • SFCC saves this reference at the order level as the ESW Tracking Number.
  • The order’s ESW Received ASN? attribute is updated to True.

Syncing an ASN from ESW

The ESW SFCC Cartridge allows retailers to synchronize package information initiated on the ESW portal.

Syncing an ASN from ESW

High level process of synchronization

How It Works

1️⃣ Order shipped

When an order or line item is marked as shipped in the ESW portal:
  • The package payload is sent to SFCC.

2️⃣ Package details are saved

Relevant package details are saved in custom order attributes, making them available for synchronization with downstream systems (e.g., OMS, WMS)

Job for ASN Sync

The package information is stored when the eswRetailerPackageFeed job runs.

This job includes a specific step: getASNFromESW – Retrieves ASN data from ESW and syncs it with SFCC.

Viewing ESW Tracking Number

Once the ESW Package Reference is returned by ESW and stored in SFCC as a custom order attribute (labelled ESW Tracking Number), it becomes accessible to registered shoppers.

How Shoppers Can Track Their Order

  1. Registered users can log in to their account.
  2. Navigate to the Order History section.
  3. The ESW Tracking Number is displayed along with the order details.

Viewing ESW Tracking Number

Tracking number in My Account > Order History

Viewing ESW Tracking Number

BTracking number in My Account > Order History
Shipping Methods Integration
Display SFCC shipping methods
Multiple Shipments Integration
The ESW SFCC Cartridge provides the capability to handle multiple shipments for a single order. This allows retailers to send multiple shipment packages for an order to ESW.