Order Management
Import Shopify orders into ESW system
Order Management – Shopify (Webhook Integration)
This process enables seamless order handling between Shopify and ESW, ensuring that orders, fulfillment updates, and cancellations are synchronized in real time.
Shopify → Webhook → ESW (Order Import) ↔ Fulfillment/Shipping ↔ Order Updates/Cancellations
Import Shopify Orders into ESW
- Use Shopify webhooks (e.g.,
orders/create) to capture new orders. - Map and send order data to ESW as offline orders via the ESW Order API.
Sync Fulfillment and Shipping Details from ESW to Shopify
- When ESW processes fulfillment or shipping updates, capture events from ESW.
- Update Shopify orders using the Shopify Fulfillment API to reflect:
- Shipment tracking numbers
- Fulfillment status
- Carrier information
Synchronize Order Cancellations and Item-Level Updates
- Listen for cancellation or item-level changes in both systems.
- Update accordingly using: