Returns
Returns process for settlements and billing
Returns — Settlement Inclusion & Processing
A return is included in the settlement once it has been scanned and accepted at the retailer’s return centre during the prior period.
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- ESW processes refunds within one working day of acceptance at the return center.
- Shoppers typically receive their refund within 5–7 working days, depending on their bank.
- These returns are reported as part of the payment settlement file with the retailer.
Refund Processing (ESW)
ESW processes refunds within one working day of acceptance at the return center.
Shopper Refund Timeline
Shoppers typically receive their refund within 5–7 working days, depending on their bank.
Settlement Reporting
These returns are reported as part of the payment settlement file with the retailer.