FAQs and Customization
Frequently asked questions and customization options
Definitions
A merchant of record is a legal entity responsible for selling goods or services to an end customer. They handle all payments and take on the associated liabilities.
esw acts as MOR
Exporter of record is an authorised person or entity that takes responsibility for the export of goods form a country, putting their name on the shipping documentation as the exporter in the country that the goods are dispatched from.
The retailer acts as EOR with ESW managing this on your behalf.
Importer of record is the party who is responsible for ensuring that imported goods comply with all customs and legal requirements of the country of import.
The shopper acts as IOR in order to take advantage of deminimus thresholds.
SFTP stands for Secure File Transfer Protocol (or SSH File Transfer Protocol). It is a network protocol used to securely transfer files between two systems over an encrypted connection.
Advanced Shipping Notice is an electronic notification a supplier sends to a buyer to inform them that an order has shipped.
SKU stands for stock Keeping Unit. It is a unique identifier that businesses use to track products in inventory, warehouses and sales systems.
CSP is ESW''s in house customer service portal.