Reconciliation Process
Reconciliation process for settlements and billing
Overview
- ESW generates a settlement report via email or SFTP, this includes all transaction types, Sales, Returns & Refunds. This is in line with the agreed settlement period (eg weekly, fortnightly, monthly).
- ESW will send an invoice for checkout & shipping fees as per the settlement report.
- ESW will process the payment net of ESW Checkout fee and Shipping fee within two business days of the settlement period.
Sales are included based off Shipping notification received by ESW. Returns are included once scanned and accepted into the Returns Centre. Refunds/Appeasements are included once they are approved.
Finance Process
- ESW acts as the Merchant of Record (MOR), completing sales and issuing refunds directly to the end shopper.
- ESW sends the order confirmation to the shopper, using the retailer’s branding.
ESW Reconciliation & Net Settlement Process
How it works
Settlement report
ESW generates a settlement report via email or SFTP covering all transaction types: Sales, Returns, and Refunds.
Reports follow the agreed settlement period — weekly, fortnightly, or monthly.
Invoice issuance
ESW issues an invoice for Checkout and Shipping fees based on the settlement report.
Net payment timeline
ESW remits net payment (after Checkout & Shipping fees) within two business days of the settlement period.
Inclusion rules
- Sales: Included upon Shipping Notification received by ESW.
- Returns: Included once scanned and accepted into the RC.
- Refunds/Appeasements: Included once approved.